Whatever you’ve got your sights set on, that’s merely the beginning. As a Gator you’ll learn to see beyond the horizon.
This course fits comfortably between two categories: customer service and marketing. Have you ever wondered what makes some organizations shine in the hearts and minds of customers, achieve the highest levels of customer delight and at the same time generate record profits? In this course we blend customer service and marketing to give a practical insight into the workings of such successful organizations. We cover concepts such as customer satisfaction and loyalty, customer segmentation, profitability, customer satisfaction surveys, the customer value proposition and loyalty schemes to help you create a roadmap that will take your organization to new heights.
London Institute of
Business & Technology
All Year Around
By the end of this programme, the participant will be able to:
All marketing staff at any level in the organization, Customer Relationship Management (CRM) departments, market research, loyalty scheme managers and supervisors, product managers, business unit managers, sales managers and supervisors, customer care managers and supervisors, analysts and any interested decision maker, department head or supervisor.
5-day training programme – 1,790 USD
It depends on how many would enroll per intake. Even if the number of students are just 1, we still continue with the training as planned. The maximum number of students we will have in a classroom is 10.
Absolutely! We will arrange the training that is convenient for you. The training date is completely customizable.
Yes, if the contents of the course needs to be changed, please let us know. We will communicate with you and get a course outline that works for you finalized.
It really doesn’t. We take cases and discuss them to cover your industry. If you need the course to be customized and tailored to your industry, we can also do that. You’d have to let us know in advance by filling out the form below.
(The fees include coffee breaks, study materials and working lunches daily)