Efficient Administration Skills

This course aims to help you raise your efficiency levels and develop competencies that will help you push up your career higher. You will understand the importance of being a team player and will give you insights of what, you as team member, can do to enhance team work. You will also understand that the rapid changes around us necessitate a change in attitude and a need to develop highly needed skills to succeed in the modern world of administration. You will develop verbal and written communication skills which will enable you to proactively and confidently contribute to the successful achievement of the organization’s goals. You will also be able to design action plans that will enable you to transfer the learning of this course to your work place. This course will also create opportunities for your personal development and for accepting challenges when they arise. Moreover, we will show you ways to manage your time, plan for results, professionally handle the telephone and enhance your memory.

Awarding Body

London Institute of
Business & Technology


5 Days
25 Hours

Start Date

All Year Around

Study Mode

Classroom OR
Distance Learning

By the end of this programme, the participant will be able to:

  • Employ a proactive role in handling job responsibilities within a team environment
  • Demonstrate an understanding of the modern administrator’s highly needed abilities
  • Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency
  • Apply professional business writing techniques in writing e-mails
  • Handle telephone calls properly and professionally
  • Develop self management and deal with time wasters
  • Practice memory enhancement techniques with several reinforcement methods and exercises
  • The Administrator as part of the support team
    • Understanding your role within your team
    • Building an excellent professional image
    • Strategies for an outstanding team player
    • Understanding your team player style
    • Having the right attitude to excel
  • The modern administrator’s highly needed abilities
    • Building information expertise
    • Seeing through obstacles and building on talents and strengths
    • Maturity and political skills
    • Adaptability to a changing office environment
    • Gaining credibility
    • Taking the initiative
  • Verbal communication
    • Why we misunderstand other people
    • Choosing the right communication medium
    • Building excellent relations with your manager and colleagues
    • Overcoming communication barriers
    • Communicating with assertiveness and self-confidence
    • Understanding cultural differences
    • Strategies for greater visibility and influence
  • Effective written communication
    • Ingredients of a professionally written document
    • Key techniques for effective e-mails
    • Dos and don’ts of business writing
    • Email writing principles and etiquette
    • Building rapport and writing with credibility
  • Telephone handling best practices
    • Professional telephone behavior
    • Key competencies for success
    • The can-do service driven approach
    • Handling difficult callers
  • Effective time planning
    • Identifying and controlling your time wasters
    • Setting your priorities and working standards
    • Maximizing your efficiency
    • Planning and organizing a productive work day
  • Memory reinforcement techniques
    • Your memory as a business tool
    • Why we forget
    • Daily memory practice and training
    • Techniques to increase concentration
    • Remembering ‘by association’ and linking
    • Using acronyms and the method of loci
    • Strategies to remembering names

Administrators, assistant administrators and secretaries. Also, those who aspire to become administrators will benefit from this course.

5-day training programme – 1,790 USD

How many students are there in a classroom?

It depends on how many would enroll per intake. Even if the number of students are just 1, we still continue with the training as planned. The maximum number of students we will have in a classroom is 10.

Can I request a date that is convenient for me?

Absolutely! We will arrange the training that is convenient for you. The training date is completely customizable.

Can I change the course content?

Yes, if the contents of the course needs to be changed, please let us know. We will communicate with you and get a course outline that works for you finalized.

Does it matter which industry I work at?

It really doesn’t. We take cases and discuss them to cover your industry. If you need the course to be customized and tailored to your industry, we can also do that. You’d have to let us know in advance by filling out the form below.

(The fees include coffee breaks, study materials and working lunches daily)

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