Enhancing Employability Skills

Awarding Body



25 Hours

Start Date

All Year Around

Study Mode

Classroom Workshop

By the end of this programme, the participant will be able to:

  • Be able to determine own responsibilities and performance
  • Be able to develop interpersonal and transferable skills
  • Understand the dynamics of working with others
  • Be able to develop strategies for problem solving
  1. Be able to determine own responsibilities and performance
  • Own responsibilities and performance objectives
    • Personal responsibilities: Direct and indirect positive relationships, internal and external communication, adaptability and flexibility, open to learning and development, communication and interpersonal relationships,
    • Professional responsibilities: business ethics, employment legislation, employment rights and responsibilities, problem solving, decision making
    • Performance objectives: Career and professional planning (short, medium and long term planning), targets e.g. for improvement and promotion
  • Evaluate effectiveness
    • Monitoring performance objectives: planning, self-reflection, asking for feedback
    • Self-appraisal and staff appraisal: including uses of performance appraisals salary levels and bonus payments, promotion strengths and weaknesses, training needs, organisational criteria/data
  • Recommendations for improvement
    • Recommendations: including leadership and management development, further and continuing training, communication and interpersonal relationships, time management, stress management, ability to prioritise
    • Based on self-knowledge and feedback from others: including staff, management
  • Motivation and performance
    • Motivational techniques: including empowering, incentivising, praise, rewarding, promoting, improving facilities (Herzberg’s hygiene factors)
    • Application of motivational techniques: including team briefing, appraisal, spending money, empowering
    • Quality of performance: including increased productivity, self-motivation and job satisfaction
  1. Be able to develop interpersonal and transferable skills
  • Solutions to workplace problems
    • Training: refreshing skills and techniques, development training (CPD),
    • Team building: improving staff relations and communication
    • Use of professional expertise: external contractors, technical, financial, trouble-shooting expertise
    • Additional recruitment: staff, management
    • Re-organisation: change of staff and management structure
    • Problem solving: problem analysis, researching and information gathering of changes and issues in the workplace, acting on the information, generating solutions, choosing a solution
  • Communicate in a variety of styles and appropriate manner
    • Verbal and non-verbal: open and positive, formal and informal, responsive and pro- active
    • Body language: awareness and use of body language
    • IT and social media: Email, Skype, Facebook, Twitter, Asynchronous methods
    • Situations: Meetings e.g. management, team briefings and meetings, customer/consumer facing
    • Appropriate manner: Interpersonal skills including personal effectiveness, working with others, use of initiative, negotiating skills, assertiveness skills, social skills
  • Time management strategies
    • Strategies: Prioritising workload, setting work objectives, making and keeping appointments, working steadily rather than erratically, not procrastinating, making time for learning, reliable estimate of task time, work-life balance, delegation, communication of workload issues to others
  1. Understand the dynamics of working with others
  • Working with others to achieve shared goals
    • Roles within a team: Leader, motivator, facilitator, organiser, challenger, co-operator, optimist, pessimist
    • Situations: informal and formal settings, team/group purpose
  • Team dynamics
    • Dynamics: positive, negative, easy going, friendly, challenging, conflicting, supportive, management style (e.g. authoritative, consultative, laissez faire), impact on team/levels of motivation, levels of dominance
  • Alternative ways
    • Changes to: action planning; monitoring and feedback, coaching skills used, ethics, leadership styles, standards set, motivation techniques used, innovation and innovating styles, responsiveness, styles of communication reliability, consistency, procedures used selection of team members e.g. specialist roles, skill and style/approach mixes, identification of team/work group roles, stages in team development e.g. team building, identity, loyalty, commitment to shared beliefs
  1. Be able to develop strategies for problem solving
  • Tools and methods for developing solutions
    • Identification of the problem: definition of the problem, analysis and clarification
    • Tools and methods: use of evaluative data and documentation, problem solving methods and tools, verbal and non-verbal information gathering, observation, interviews, focus groups
  • Strategies for resolving problems
    • Strategies: Identification of the problem: definition of the problem, analysis and clarification, solution methodologies, selection of appropriate actions including timescales, stages, resources required, contingencies and risk management, assessment of various alternative outcomes to gain a solution
  • Potential impact on the business of implementing strategies
    • Evaluation: based on critical success factors, measurement of solution against specification and desired outcomes, sustainability of problem solving strategy
    • Impact: Success or failure e.g. changes to production, growth, innovation,employee/employer satisfaction/motivation, changes to processes and procedures
  • Entry Level Managers

How many students are there in a classroom?

It depends on how many would enroll per intake. Even if the number of students are just 1, we still continue with the training as planned. The maximum number of students we will have in a classroom is 10.

Can I request a date that is convenient for me?

Absolutely! We will arrange the training that is convenient for you. The training date is completely customizable.

Can I change the course content?

Yes, if the contents of the course needs to be changed, please let us know. We will communicate with you and get a course outline that works for you finalized.

Does it matter which industry I work at?

It really doesn’t. We take cases and discuss them to cover your industry. If you need the course to be customized and tailored to your industry, we can also do that. You’d have to let us know in advance by filling out the form below.

(The fees include coffee breaks, study materials and working lunches daily)

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