Implementing Administrative Services

To develop an understanding of the range of administrative services that might be offered to managers or departments within organisations and to develop administrative skills.

Awarding Body



25 Hours

Start Date

All Year Around

Study Mode

Classroom Workshop

By the end of this programme, the participant will be able to:

  • Understand the range and diversity of administrative services
  • Be able to develop organisational systems
  • Be able to support meetings and events
  • Understand the importance of effective communication in the workplace
  1. Understand the range and diversity of administrative services
  • Administrative services
    • Clerical services
    • Distributing information
    • Supervising junior staff
    • Record keeping
    • Managing mail
    • Diary management
    • Supporting meetings/conferences and events
    • Payroll
    • Reception duties
    • Customer service
    • Premises management
  • Skills
    • Communication
    • Customer service
    • IT
    • Organisation
    • Time management
  • Challenges
    • Managing specific needs of different managers
    • Adapting to different management styles
    • Planning and prioritising
    • Utilising technology to streamline processes
  • Legal requirements
    • Data Protection Act
    • Health and Safety at Work Act e.g. Display Screen Equipment Regulations
    • Employment legislation
  1. Be able to develop organisational systems
  • Filing systems
    • Electronic /cloud
    • Alphabetic
    • Geographic
    • Numeric
    • Chronological
    • Subject
  • Stock control
    • Bar coding
    • Radio frequency identification
    • Just in time
    • First in first out
  • Purchasing
    • Budget control
    • Auditing
    • Client relationship
  • Record keeping
    • Sales ledger
    • Purchase ledger
    • Financial records
    • Meeting notes
    • Email records
  1. Be able to support meetings and events
  • Meeting and event planning
    • Physical or virtual venue
    • Bookings
    • Catering
    • Timings
    • Planning to budget
    • Promotion/invitation
    • Attendees
  • Meeting documentation
    • Agenda
    • Minutes
    • Distribution lists
    • Papers for the meeting
  • Analysis of policies and procedures for meetings and events
    • Type of system
    • Ease of use
    • Budget versus cost
    • Accessibility
    • Fitness for purpose
    • Reporting lines
  1. Understand the importance of effective communication in the workplace
  • Different communication systems
    • Meetings: e.g. team, department, whole organisation
    • Meetings schedule
    • Telephone
    • Email
    • Conferences
    • Informal
  • Role of technology in supporting communication
    • Internet
    • Intranet
    • Virtual meetings/conferences
    • Strengths and weaknesses of different technologies
  • Entry Level Managers

How many students are there in a classroom?

It depends on how many would enroll per intake. Even if the number of students are just 1, we still continue with the training as planned. The maximum number of students we will have in a classroom is 10.

Can I request a date that is convenient for me?

Absolutely! We will arrange the training that is convenient for you. The training date is completely customizable.

Can I change the course content?

Yes, if the contents of the course needs to be changed, please let us know. We will communicate with you and get a course outline that works for you finalized.

Does it matter which industry I work at?

It really doesn’t. We take cases and discuss them to cover your industry. If you need the course to be customized and tailored to your industry, we can also do that. You’d have to let us know in advance by filling out the form below.

(The fees include coffee breaks, study materials and working lunches daily)

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