Managing People in Organizations

This unit aims to develop knowledge of those aspects of organisations that concern and support people. This includes communication practices, teamwork, remote working and other organisational structures. Using this knowledge learners will be able to review the impact of workplace practices on people.

Awarding Body



25 Hours

Start Date

All Year Around

Study Mode

Classroom Workshop

By the end of this programme, the participant will be able to:

  • Understand communication practices within organisations
  • Understand the principles of effective teamwork
  • Understand the issues associated with remote working
  • Understand the issues associated with remote working
  • Be able to review the impact of workplace practices on people within organisation
  1. Understand communication practices within organisations 
  • Benefits
    • Accurate and timely information
    • Efficiency
    • Good relationships/effective teams
    • Morale
    • Clear messages
    • Customer and supplier relationships
  • Policies and procedures
    • Protocols e.g. for email
    • Staff briefings
    • Newsletters/posters/bulletins/email groups
    • Briefings, regular meetings
    • Cascade
    • Policies e.g. dealing with the media, confidentiality
  • Legislation
    • Data Protection Act 1998
    • Privacy and electronic communication
    • Freedom of Information Act
    • Equal opportunity
    • Confidentiality
  • Organisational structure
    • Flat/tall
    • Matrix
    • Regional
    • Remote offices
    • Dotted line reporting
  1. Understand the principles of effective teamwork
  • Benefits
    • Synergy
    • Motivation
    • Sense of belonging
    • Efficiency
    • Creativity
    • Being able to utilise individual skills and experience
    • Opportunity for personal development
  • Failure of teams
    • Communication
    • Absence of individuals
    • Conflict or conversely desire not to upset other team colleagues
    • Team make-up
    • Poor brief
    • Leadership style
  • Leadership style
    • McGregor theory x/theory y
    • Delegation
    • Empowerment

Herzberg – motivators and hygiene factors

  1. Understand the issues associated with remote working
  • Remote working
    • Working at home
    • Working from home (home-based)
    • Regional offices
    • Virtual working
    • Global working
  • Implications
    • Investment in technology
    • Feeling remote and lonely
    • Challenges with communication
    • Working in different time zones
    • Different ways of behaving and doing things
    • Time management and irregular hours
  • Working practices
    • Teleconferencing
    • Webinars
    • Flexible hours (e.g. around personal commitments)
    • Regular updates, meetings
    • Skype
    • Email
    • Travel
  • Leadership style
    • Mc Gregor theory x/theory y
    • Empowerment
    • Herzberg – motivators and hygiene factors
  1. Understand the structures designed to support people within the workplace
  • Human resources department
    • Ensuring the correct policies and procedures are in place
    • Assessing developmental needs
    • Dealing with disciplinary issues
    • Supporting in issues concerning conflict
    • Advising managers
    • Support for those leaving organisations e.g. retirement, redundancy
    • Policies and procedures
    • Recruitment and selection criteria
    • Job descriptions and person specifications
    • Contracts of employment
    • Flexible working/family friendly
    • Termination of employment
    • Induction, appraisal, training
    • Data protection
    • Personal issues e.g. bereavement, pregnancy
  • Practices
    • Coaching
    • Mentoring
    • Training
    • Performance reviews
    • Appraisals
  1. Be able to review the impact of workplace practices on people within organisations

Workplace practices that impact on people

  • Entry Level Managers

How many students are there in a classroom?

It depends on how many would enroll per intake. Even if the number of students are just 1, we still continue with the training as planned. The maximum number of students we will have in a classroom is 10.

Can I request a date that is convenient for me?

Absolutely! We will arrange the training that is convenient for you. The training date is completely customizable.

Can I change the course content?

Yes, if the contents of the course needs to be changed, please let us know. We will communicate with you and get a course outline that works for you finalized.

Does it matter which industry I work at?

It really doesn’t. We take cases and discuss them to cover your industry. If you need the course to be customized and tailored to your industry, we can also do that. You’d have to let us know in advance by filling out the form below.

(The fees include coffee breaks, study materials and working lunches daily)

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