Organizational and Departmental Communication

Communication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information.

Awarding Body

London Institute of
Business & Technology


5 Days
25 Hours

Start Date

All Year Around

Study Mode

Classroom OR
Distance Learning

By the end of this programme, the participant will be able to:

  • Identify effective frameworks for constructive interdepartmental communication
  • Demonstrate excellent internal customer service skills
  • Use proactive approaches to simplify work processes between departments
  • Apply different team building models to create alignment within the organization
  • Solve interdepartmental conflict by identifying and removing communication barriers
  • Develop a plan for enhancing overall organizational communication
  • Organizational communication
    • Definition of interdepartmental communication
    • Direction of communication within an organization
    • Formal versus informal communication
    • The organizational grapevine
    • Organizational culture and its effect on performance
    • Levels of company culture
    • Determining the strength of company culture
    • Organizational values and attitudes
    • Communication blockers
  • Internal customer service
    • Internal customer service definition
    • Importance of excellent internal customer service
    • The service profit chain
    • Silo mentality
    • Breaking down the silo
    • The service quality factors
    • Building rapport with internal customers
    • Handling customer complaints
  • Simplification of work processes between departments
    • Signs of complicated or inefficient processes
    • Simplifying work processes
    • Work simplification stages
    • Data analysis and evaluation
    • Work Breakdown Structure (WBS)
  • Interdepartmental team building
    • Removing the ‘us-against-them’ mindset
    • Building an interdepartmental team
    • Characteristics of successful teams
    • Team cohesiveness
    • Team building models and applications
    • Creating alignment between different units
    • The power of synergy
    • From working alone to working in teams
  • Resolving interdepartmental problems and conflicts
    • Identifying departmental problems
    • Problem solving techniques
    • Resolving interdepartmental conflict
    • The positive side of conflict
    • Conflict and team performance
    • Conflict management styles
  • Efficient and effective organizational communication
    • Effective organizational communication
    • Choosing the right communication medium
    • Information richness of different channels
    • Eliminating communication overload
    • Signs of inefficient communication

Managers, supervisors and professionals who interact with other departments, teams or business units.

5-day training programme – 1,790 USD

How many students are there in a classroom?

It depends on how many would enroll per intake. Even if the number of students are just 1, we still continue with the training as planned. The maximum number of students we will have in a classroom is 10.

Can I request a date that is convenient for me?

Absolutely! We will arrange the training that is convenient for you. The training date is completely customizable.

Can I change the course content?

Yes, if the contents of the course needs to be changed, please let us know. We will communicate with you and get a course outline that works for you finalized.

Does it matter which industry I work at?

It really doesn’t. We take cases and discuss them to cover your industry. If you need the course to be customized and tailored to your industry, we can also do that. You’d have to let us know in advance by filling out the form below.

(The fees include coffee breaks, study materials and working lunches daily)

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