All Certification Courses

This course is designed to help learners understand the role of customer-centred organisations. The three units are understanding customers, meeting customer need and adding value. Learners will evaluate best practice and the policies and approaches that result in excellent service and delivery within a contemporary business environment. Customer Relationship Management (CRM) is now being actively embraced by organisations within most industry sectors. Furthermore, customer expectations are changing with the result that customer relationships are becoming increasingly more complex to manage.

This course analyses how businesses have responded by looking after their customer base in new and more cost effective ways. The aim of the course is to provide learners with understanding and insight into customer behaviour. It will develop skills and learners will use tools and practices an organisation can use to retain and improve customer retention and relationships.

The unit will look at the different ways that decisions are taking by companies by exploring approaches to decision making, implementing decisions and the way in which knowledge can be used within organisations. With the growth of IT and customisation, few decisions are straightforward enough for managers to rely on the answers that have been successful in past years. To remain competitive, organisations need to develop decision-making processes that use all the current information and knowledge available in the workplace, workforce and beyond. Consequently, today’s decision making becomes more of a problem-solving process.

The "Entrepreneurship and Business Models" module offers a transformative journey for learners, empowering them to assess, construct, and implement both new and existing business models. This module is grounded in cutting-edge business models and research, incorporating innovation strategy to provide a comprehensive and contemporary approach. Participants will be exposed to an integrated framework that encompasses the essential elements of business model content and design processes. The unit's primary objective is to equip learners with the skills to strategically analyze, ideate, and develop business models effectively. Designed for aspiring entrepreneurs, those seeking to manage venture-backed startups, or professionals in management consulting or corporate settings, the module covers a diverse range of topics, including strategy, marketing, entrepreneurship, organisational design, and finance. By the end of this module, learners will be well-prepared to embark on entrepreneurial endeavors, manage innovative startups, or contribute significantly to business growth and success in a dynamic and ever-evolving business landscape.

This course aims to provide knowledge of personal computer hardware. Successful completion of this course will enable learners to install a computer system unit and operating system and conduct troubleshooting. The course provides the essential knowledge of computer hardware, the software needed to make a hardware work, the components of the hardware and the technologies and principles that support the components. In addition to this knowledge, learners will be able to assemble computer hardware to build a full set PC, understand how to install the operation system and how to conduct troubleshooting in faulty hardware.

The Strategic Project Management module provides learners with fundamental methodologies, modelling, and analytical techniques to design and implement projects across different sectors. It aims to equip learners with the knowledge and skills to understand how effective project management contributes to organisational success. By the end of the module, learners will be able to understand project management principles, concepts, and theory, critically analyze complex problems, demonstrate critical awareness of the different steps of the project management process, and handle complex projects involving multidisciplinary stakeholders under conditions of uncertainty and change.

The aim of this course is to provide learners with a thorough understanding of the link between current educational research and practice by developing understanding of educational theory, policy and practice.